Service department KPIs, dealer group reporting and DMS data, from the team behind KPI Sight.
Dealer Groups3 min read
The emailed spreadsheet lands at 10:30. Who needs a number before then, what building the file costs every month, and why one file cannot serve three roles.
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An advisor, a service manager and a group director ask different questions of the same department. What each view should show, and what stays the same for everyone.
Read articleService KPIs3 min read
Build the monthly labour gross target from last year, the workdays and what has changed, then check it is reachable in ROs per day, so it still holds on the 20th.
Read articleDealer Groups5 min read
Lessons from running advisor contests: size the prize from the gap, pay on one behaviour, measure lift against the pre-contest trend, and check the data before paying.
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